1. "Seek first to understand, then to be understood."
- Stephen Covey, The 7 Habits of Highly Effectual People

​

2. Address conflict in terms of its emotional components rather than reasoning at it intellectually.

​

3. Maintain a state of calm and patient impartiality to all groups and individuals involved.

​

4. Disarm yourself and others by practicing humility paired with emotional vulnerability.

​

5. In situations of extreme tension or possible violence always have one or more professional mediators present when possible.

​

6. Delve into an immersive role-reversal exercise wherein you genuinely imagine the situation from the perspective of your opponent.

​

7. Outline clear expectations for achieving and maintaining a mutual resolution to the conflict. 

​

8. Agree to mutually concede the possibility of personal fallibility or ignorance.

9. Commit to resolving each issue amicably without gloating or shame arising from justification being granted to either side.

 

10. Avoid harsh words, inflammatory and sarcastic tones, or degrading humor.

 

11. Always cooperate toward resolution rather than compete for a one-sided victory.

 

12. Reassure each party that the goal is the mutual best interests of all involved.

 

13. Do not react to stubborn anger or pride in kind, but meet it with deep listening and/or strong, calm silence.

 

14. Refrain from unsolicited advice on how your opposition could do or be better, but commit to examining your own methods and behavior for self-correction.
​
 

​